FREQUENTLY ASKED QUESTIONS

You can register by clicking on the “Register” link at the top right corner of the homepage. Please provide the information in the form that appears. You can review the terms and conditions, provide your payment mode details and submit the registration information.

No. Registration on WOM is absolutely free.

You can surf and add products to the cart without registration but only registered shoppers will be able to checkout and place orders. Registered members have to be logged in at the time of checking out the cart, they will be prompted to do so if they are not logged in.

Each email address and contact phone number can only be associated with one WOM account.

Yes, you can add multiple delivery addresses in your WOM account. However, remember that all items placed in a single order can only be delivered to one address. If you want different products delivered to different address you need to place them as separate orders.

Each email address and phone number can be associated with one WOM account only.

Yes, we do understand the importance of time and the toil involved in shopping groceries. Up to three members in a family can have the same address provided the email address and phone number associated with the accounts are unique.

Yes, you can place orders for multiple cities (in which we operate).

ACCOUNT RELATED

My Account is the section you reach after you log in at worldofmart.com. My Account allows you to track your active orders, credit note details as well as see your order history and update your contact details.

You need to enter your email address on the Login page and click on forgot password. An email with a reset password will be sent to your email address. With this, you can change your password. In case of any further issues please contact our customer support team.

Credit notes reflect the amount of money which you have pending in your WOM account to use against future purchases. This is calculated by deducting your total order value minus undelivered value. You can see this in “My Account” under credit note details.

My Shopping List is a comprehensive list of all the items previously ordered by you on WOM. This enables you to shop quickly and easily in future.

PAYMENT

You can pay for your order on WOM using the following modes of payment:

a.) Internet Banking

b.) Cash on delivery (COD).

c.) Credit & debit cards (VISA/ Mastercard/Rupay).

d.) Wallets (Pay-TM, GooglePay,PayUMoney, )

Yes it is absolutely safe to use your card on WOM. A recent directive from RBI makes it mandatory to have an additional authentication pass code verified by VISA (VBV) or MSC (Master Secure Code) which has to be entered by online shoppers while paying online using visa or master credit card. It means extra security for customers, thus making online shopping safer

Cash on delivery means that you can pay for your order at the time of order delivery at your doorstep.

If we are not able to delivery all the products in your order and you have already paid for them online, the balance amount will be refunded to your WOM account as store credit and you can use it at any time against your future orders. Should you want it to be credited to your bank account please contact our customer support team and we will refund it back on to your card.

Once you are done selecting your products and click on checkout you will be prompted to select delivery slot and payment method. On the payment method page there is a box where you can enter any e-voucher/ coupon code that you have. The amount will automatically be deducted from your invoice value.

The WOM Wallet is a pre-paid credit account that is associated with your WOM account. This prepaid account allows you to pay a lump sum amount once to WOM and then shop multiple times without having to pay each time.

Delivery Related

Your order will be delivered to you on within 24-48 hours post successful placement of order. If we are unable to deliver the order during the specified time duration (this sometimes happens due to unforeseen situations) we will credit 10% of your order value to your WOM account.

We have a dedicated team of delivery personnel and a fleet of vehicles operating across Delhi/NCR region which ensures timely and accurate delivery to our customers.

You can change your delivery address on our website once you log into your account. Click on “My Account” at the top right hand corner and go to the “Update My Profile” section to change your delivery address.

You will be able to check this detail at the time of checkout when you enter the address. If we are unable to deliver in your area – we will inform you before checkout.

In case of a delay, our customer support team will keep you updated about your delivery.

Minimum order for delivery is Rs.500.

We do same day delivery provided you place your order before 12 noon on the day you want delivery. Please note that we do same day delivery in Delhi/NCR only.

WOM has now started same day delivery. All you have to do is order before 12 noon and we will deliver it to you the same day evening*. Any order placed after 12 noon will be delivered the next day.*Subject to delivery covered in that particular area.

The Same day Delivery is applicable to our entire range of products. Please note that we do same day delivery in Delhi.

Order Related

Once you have placed your order you will not be able to make modifications on the website. Please contact our customer support team for any modification of order.

No you can only order products which are in stock. We try to ensure availability of all products on our website however due to supply chain issues sometimes this is not possible

You can check the status of your order under status tab from menu option.

You will receive an email as well as a sms about unavailable items before the delivery of your order.

We charge an order cancellation fee to compensate for the slot, time and effort incurred towards processing an order.

Every order placed has to undergo a system driven process as well as a manual process in order to make sure the order reaches our customers on time, every time. For this purpose, a slot is booked for every order that gets placed in our system and the order picking process happens seamlessly. In this entire process we incur labor as well as an opportunity cost on the booked slot. During the event of a cancellation the entire process has to be stopped and reset. This takes up considerable processing time to open the slot yet again for another customer to order.

At the time of delivery, we advise you to kindly check every item as in the invoice. Please report any missing item that is invoiced. As a benefit to our customers, if you are not available at the time of order delivery or you haven’t checked the list at the time of delivery we provide a window of 48hrs to report missing items. This is applicable only for items that are invoiced.

You can cancel an order by contacting our customer support team or you can also cancel your order from the Customer Service section on the WOM app.

Customer Related

E-mail at info@worldofmart.com

Our customer service team is available throughout the week, all seven days from 10 am to 8 pm.

Our customer support team constantly strives to ensure the best shopping experience for all our customers. We would love to hear about your experience with WOM. Do write to us feedback@worldofmart.com in case of positive or negative feedback.

If you face any issues with price, quality or delivery of products we will take every measure to address the issue and make it up to you. Please contact our customer support team with details or your order as well as the issue you faced.

Return & Refund

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your WOM wallet on the site www.worldofmart.com only. This can be used to pay your subsequent shopping bills only on www.worldofmart.com (WOM) & same cannot be converted, used as cash/e-money on any other website, wallet.
Return Policy – Time Limits:
1. Goods: Within 24 hours from the delivery date.

Others

No we are a purely internet based company and do not have any brick and mortar stores.

There is a link called “Offers” on the top right hand side of our website. All products with any discount or promotions are listed under this section.

We have a no questions asked return policy. In case you are not satisfied with a product received you can return it to the delivery personnel at time of delivery or you can contact our customer support team and we will do the needful.

We have a “no questions asked return and refund policy” which entitles all our members to return the product at the time of delivery if due to some reason they are not satisfied with the quality or freshness of the product. We will take the returned product back with us and issue a credit note for the value of the return products which will be credited to your WOM wallet on the site www.worldofmart.com only. This can be used to pay your subsequent shopping bills only on www.worldofmart.com (WOM) & same cannot be converted, used as cash/e-money on any other website, wallet.

The amount will be refunded to your WOM account to use as store credit in your forthcoming purchases. Please contact customer support for any further assistance regarding this issue.

Yes, we do bulk supply of products at special prices to institutions such as schools, restaurants and corporates. Please contact as at info@worldofmart.com to know more.

If you are unable to find a product or brand that you would like to shop for, please write to us at info@worldofmart.com and we will try our best to make the product available to you.

We always welcome feedback, both positive and negative from all our customers. Please feel free to write to us at info@worlofmart.com and we will do our best to incorporate your suggestions into our system.

    • Login to your WOM account through our website on your desktop or our app on your mobile.
    • On Website – Click on ‘My Account’ (top right) and you will find ‘Refer & Earn’ under ‘My Account’ Menu.
    • On Mobile App – Click on the Sidebar menu (top left) and go to ‘Refer & Earn’.
    • Use your unique Referral Code to invite your friends and ask them to sign up using your referral code.
    • On successful registration and delivery of a minimum order worth Rs.500 by your friend, you and your friend earn a wallet credit worth Rs.100.
  • Go to WOM or click the signup link received with the invite and register using your referral code.
  • Press the signup button and complete your first purchase of minimum Rs.1000.
  • Once your order is successfully delivered, WOM will check if all the required conditions are met and within 24 hours both you and your friend will receive Rs.50 as WOM wallet credit.
  • You can use this wallet credit for any future purchases with WOM.
  • You can refer up to 10 of your friends to WOM and earn a maximum of Rs.500 as referral bonus. From the 11th invitation, even if the referee completes the transaction of a minimum value of Rs.1000 and use the unique referrer code while signing up, the referral bonus will not be credited.
  • To ensure that users don’t get spammed, kindly send invites only to people you are acquainted with.
  • There is an inbuilt wallet on WOM for every user. Your referral reward will be credited there so you can use it for any future transactions on WOM. The reward will get credited to you within 24 hours of your friend’s successful order delivery.

No, there is no expiry date on the reward amount. Once the money is credited to your WOM wallet, it stays there till it’s used.

You can view your wallet balance and its associated details under “My Wallet” section in “My Accounts” page.

To ensure the account security of our members, we cannot disclose or confirm any account information or order history from another member’s account. However, if you aren’t notified about your referral bonus within 30 days, it’s likely that one or more of the following could have happened:

  • The person who clicked the link was already a WOM user
  • The user clicked on your link and didn’t create an account or complete their first purchase.
  • The value of the first order was less than Rs.500. This excludes specialty, JIT and delivery charges.
  • The referred member placed an eligible order, but the order was cancelled due to any fraud detection by the system.
  • Other Faqs
  • The product I want is not available on WOM. How do I get my favouriteneighbourhood Specialty store listed on WOM?
  • You can write to info@worldofmart.comfor all suggestions related to new stores or products. We will work extra hard to get the store listed on WOM and get the product available to you.